Warranty Policy

NAVIMC's lighting fixtures are manufactured to exacting standards and evaluated against the same standards used by luxury retailers. NAVIMC strictly follows the QC system to control quality.
NAVIMC will affix CE and UL certification labels, and our products also have multiple additional certifications such as CCC, CQC, EMC, FCC, GS, LVD, PSE, ROHS, SAA and VDE. We guarantee that our products are delivered in new condition and original packaging.

Product Warranty: We offer a 2-year warranty on our products (including bulbs and drivers).

Within 2 years, if there are any issues or questions about the product, please contact us at info@nvimc.com. with pictures and videos of the problems, you are having. We will reply to the emails within 12 hours, and provide our solutions for the issues you are having.

Our warranty coverage: If the problem is caused by accessories, we will send you a free replacement via air freight logistics, and you will receive it within 5~20 working days. If the problem is caused by the circuit, our engineers will help you solve the problem within 1~2 working days.
(Please be sure to have the product installed by a professional electrician)

Not covered by warranty: Damage caused by improper use, man-made damage or natural disasters are not covered by our warranty.
After 2 years, we still provide technical support to help you solve problems, and we can provide you with free replacement parts, but you need to bear the cost of transportation.

If you have questions, please contact us:

Email: info@nvimc.com

HK: +852（612）7990-2

Address: ROOME、10/F.NEW HENNESSYTOWER,263 HENNESSY ROAD Wan Chai Hong Kong 999077

Please note that the technical engineer's working hours are Monday to Friday from 10 am to 4 pm. (EST)