NAVIMC Help Center

NAVIMC is pleased to offer you secure and fast online ordering. All you need to do is search for your product and click "Add to Cart". Create your e-commerce login to save your information for future purchases or browse as a guest or check out.

Fast– our quick check-out will get you on your way faster with much less frustration
24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
Easy re-ordering – you can save your details for faster future purchases

In order to process your order we need the following information:
1. Full name - After we send the package, the customs needs to verify the recipient's information, and your full name is required for customs clearance.
2. Phone number - This is required by the logistics company. After the package arrives at your address, the logistics company may provide you with a phone number to confirm the delivery time with you.
3. Address, house number and postal code - filling in the correct information will allow you to receive the package faster. If the address information is wrong, the logistics company will contact us or you to determine where the package will be sent next, which will cause delays. The processing time is 1 to 2 working days, so please be sure to fill in the correct information when you fill it in, so that the logistics company can deliver the goods without interruption.
4. Email address - This is used to confirm your bills and invoices, and you will receive package details and tracking information.
5. Payment Method - Please provide a valid payment method to complete your order.

All products in our store offer free shipping.

Yes, we offer discounts for bulk orders, contact us via email: info@nvimc.com, we receive your information and will reply to you within 24 hours.

We may cancel your order as long as your product is not submitted to us for fulfillment within 24 hours. We typically submit items for fulfillment within a few hours, so the sooner you let us know about your cancellation, the more likely we are to make it happen. If your order has shipped, we ask that you adhere to our return policy to receive a full refund upon receipt of your product!

Due to the large number of orders, we arrange delivery according to the order of your purchase. Normal working day delivery time is 1 to 2 working days. If you purchase on weekends or holidays, it may be delayed to 4 working days. Of course, if you It is a customized product. Generally, for customization, this may extend to 5 to 12 working days. If you have a large lighting fixture, it may take 7 to 30 working days. If you have any questions, please contact us at info@nvimc.com.

If your card is declined, please double-check the card details and try processing again. Or, try another card. If the problem persists, please contact us at info@nvimc.com.

We ship all orders via UPS, DHL or FedEx.
Once your package is shipped, you will receive an email with tracking information.

After your order is shipped, you will receive a tracking number in the email address you filled in, which contains the detailed information of the package and the tracking link. You can also log in to the official website of the logistics company for inquiries. The link to the official website of the logistics company will be included with you. in the email.

All lights in our store come with a 2 year warranty. The start of the warranty period is calculated based on the order tracking information received. During these two years, you will have problems with your lights. You can contact us and we will send it for free (including bulbs and drivers). If more than two years, we can send accessories for free, but you need to bear the shipping cost.

We currently only support shipments to the United States (excluding U.S.-affiliated islands).

We ship all orders within 3-5 business days of receiving your order. Orders processed in the United States will take 7-12 business days to arrive. For international orders, your product may take 7-15 business days to arrive, depending on where you live. Once your package is delivered, you will receive an email with tracking details.

If you want to know which products in our store support customization, please check out our customization series. All products in the custom series support customization, or contact us at info@nvimc.com.

You need to provide a photo or sketch, as well as more detailed information about the lamp, such as size and material, bulb model, color and other more information. After providing the relevant information, we will give you a quotation.

Sorry, because customized lighting cannot be resold, we do not support returns.

If all of your custom lights are damaged during shipping, you can request a full refund. If only some parts are damaged, you will not be able to apply for a refund. We can send you new accessories for free, and your customization comes with a 2-year warranty. If you have any questions about lighting parts during the warranty period, you can contact us and we will send them out for free (including bulbs and drivers). If your order exceeds the 2-year warranty, we can provide lighting accessories for free, but you need to bear the shipping cost. , the shipping cost needs to be calculated based on the size and weight of the accessories you need. Please contact us at info@nvimc.com.

If you're located in the United States, there's no fee to pay - the package will be delivered directly to your address. For all other countries, please contact your local customs office for more information. Please note that NAVIMC is not responsible for your country's customs fees, if any.

We offer free returns to US customers. If you are located outside the United States, you must return the product to one of our U.S.-based warehouses for a refund.

Our policies are valid for 30 days. Unfortunately, we are unable to accept returns if 30 days have passed since we delivered your purchase to you. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. We know that returns are never a good experience for customers, and most issues can be resolved without returning an item. If you have questions about your order, please contact us directly at info@nvimc.com

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Reply to your order confirmation email and specify the items you wish to return. Also, please indicate the reason for the return and indicate whether you would like a refund, credit, or exchange.
Once we have approved your return request and provided a shipping label, please package your items and ensure that all components of all returned items are completely sealed in the original packaging, including all original packaging materials.
Once we receive and inspect the return, we will issue a refund within 10 business days. We will also send you a confirmation email once your return is complete.

Exchanges will be considered returns and repurchases. Customized items are not eligible for exchange.

For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use. We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.