Business hours:

• Available Monday to Friday 9 am - 8 pm EST （Reply within 2 hours）Weekends that will be extended will be replied within 24 hours, holidays will be replied within 48 hours.

Product-related questions:

• please include the name of the item you are inquiring about and our product specialists will be happy to provide more information.

Help with assembly or installation:

• please include the name or product number of the item and our installation team will be happy to assist.
  
• We strive to respond to all inquiries as quickly as possible, but please allow up to 12-24 hours for a response during business hours.

General Inquiries:

• You can chat live with us by clicking on the chat icon in the lower right corner of our store or you can send an email to info@nvimc.com or fill out the contact form below.